LEDSTOP Terms & Conditions
TERMS AND CONDITIONS OF SALE FOR ONLINE & TELEPHONE CUSTOMER ORDERS
LEDSTOP shares a commitment to make sure that you are pleased with your goods and with the service you receive. These are our conditions of sale and you should read them carefully as they apply to your order. We ask you to review your order and accept these terms and conditions of sale during the registration process. Please note these conditions of sale are for online customers only.
INTRODUCTION
1. The supplier of the goods under your order is LEDSTOP UK Limited (LEDSTOP). All communications must be made to
2. When you order goods from us a contract will be formed when you receive a copy of your email order confirmation. If your order is placed over telephone, a contract will be formed once you receive an order confirmation.
3. If you want to change your order (including the arrangements for delivery or collection), you must contact us immediately as any changes may delay the delivery of your order. To cancel your order or any part, please see ‘YOUR RIGHTS TO CANCEL YOUR ORDER’ clause below.
4. If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.
YOUR LEDSTOP ACCOUNT AND PASSWORDS
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure, if you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately. LEDSTOP shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
LEDSTOP reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).
Your account contains all of your order history, your delivery details, address book, and e-mail preferences.
You can see and edit any of this information by logging in using your username and password.
We do not store any credit card information online.
REGISTRATION
You guarantee that when you register with us as a customer all of the information which you provide is true, accurate and up to date. If any of the information provided changes you must inform us immediately by contacting our online service team
You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.
PRICE AND PAYMENT
5. The price for the goods (including any applicable delivery charges) is as set out in the order confirmation. Extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.
6. You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order.
7. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.
YOUR RIGHTS TO CANCEL YOUR ORDER
Where goods are defective or not as described – then please see ‘QUALITY’ clause below and nothing in this section limits your rights where goods are defective or not as described.
8. Where you have ordered your goods by e-mail or telephone, you may cancel your order at any time within 7 working days (not including weekends or bank holidays in England) beginning on the day after you receive the goods.
9. Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.
DELIVERY
10. Our standard delivery items will be made by a standard parcel courier. All deliveries will be made Monday to Friday between 9am and 6pm. Delivery cost for standard items is free with next day delivery £2.95 per delivery. Delivery is only available to mainland UK.
11. Extra charges for delivery may apply in any of the following circumstances:
a) If you change the address where your goods are to be delivered at short notice.
b) If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
c) If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
d) If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
11. If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please call our online service team on 01707 275484.
12. For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply.
13. We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.
DELAYS IN DELIVERY
14. Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will give you have a full refund. This request must be e-mailed to or you can phone our online service team on 01707 275484. However, LEDSTOP cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
ARRIVAL OF GOODS
15. On delivery of your Lighting products, you will be asked to sign for the goods and to inspect any goods that have been unpacked to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.
QUALITY
16. Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 working days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest within 7 working days of delivery. You may notify us by e-mail at or by phone on 01707 275484.
17. You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
18. Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
19. When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.
CHANGES TO YOUR ORDER
20. Once you have received confirmation of your order, changes can only be made by contacting our online service team by e-mail at or phone on 01707 275484. Changes made to your order after the original confirmation will result in a new approximate time frame for delivery. We will give you an indication of the new approximate time frame once we have confirmed your changes.
REFUNDS
21. Returned items should be packaged well with a copy of the original purchase receipt (sent to you by e-mail) and a brief note explaining the reason for the return. If you cannot print off your original purchase order, please include a clear note with the full name of the person who placed the order, the order reference number and a list of the items you are returning (to include make, model, size and colour).
22. When returning items to us, we recommend using a signed for and insured delivery service. Returned products must be in brand new unused condition. The original packaging and labels must be returned with the product with minimal damage. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the product. Returned items must be received within 28 days of purchase to qualify for a refund. Return items received after 28 days of purchase will not be refundable and will not be credited.
23. Goods returned to us from outside of the EU must be accompanied by all of the relevant customs declarations and documents which must clearly state that the parcel is a ‘Customer Return’. We strongly recommend that this is also clearly written on the outside of the parcel. Failure to comply could result in your parcel not being delivered or in customs charges being re-charged to your card.
24. If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note for your return delivery charges providing: 1) You obtain our consent by email using the contact us form on our website. 2) You use the return delivery method that we stipulate. We will issue refunds up to the value of the original transaction. For refunds in excess of the original transaction value credit notes will be issued. You shall pay return delivery charges in all other instances. 25. If you fail to make the goods available to us for collection within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
26. Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
27. We will only make a refund using the same method of payment originally used by you to pay for your purchase.
28. Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
OUR PRODUCTS
29. All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.
30. To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only and must be used for the intended purpose.
OUR STAFF
31. Our online support team is trained to provide good service. However, no advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions so if you need advice you should obtain it from a qualified expert at your own risk.
32. None of our online support team are authorised to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.
DATA PROTECTION
33. Your privacy is very important to us at LEDSTOP and we are committed to treat your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality.
LEDSTOP is registered as a data controller under the Data Protection Act 1998 and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. LEDSTOP is fully compliant with the Data Protection legislation.
As with many large companies, communication by telephone may be recorded for the purposes of monitoring customer service standards and for security.
Any personal information which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.
We promise not to provide any of your personal data to any outside company for marketing purposes if you have indicated that that you would not like us to do so during the registration process. With a view to understanding our customers better, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you, unless you have indicated that you do not wish us to do so during the registration process.
You may opt out of the various uses of your personal information at any time, even if you have previously given us your consent to use it.
GENERAL
34. We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
35. These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order and take the place of any terms and conditions displayed at the point of sale at any LEDSTOP store.
36. You may not transfer your rights under the contract between us to any third party without LEDSTOP’s prior written consent.
37. If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
38. If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
39. In case of any online shopping disputes, please email or call us on 0845 862 1115. Please note these contact details are for online queries only. If your query is not relating to an online issue it will automatically be forwarded to one of our stores for a response and this could delay the response time.
In case of any store shopping disputes please call our stores directly on 0845 862 1115. All communications will be in the English language.
These Conditions of Sale and any contract formed in accordance with clause 1 of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
LEDSTOP shares a commitment to make sure that you are pleased with your goods and with the service you receive. These are our conditions of sale and you should read them carefully as they apply to your order. We ask you to review your order and accept these terms and conditions of sale during the registration process. Please note these conditions of sale are for online customers only.
INTRODUCTION
1. The supplier of the goods under your order is LEDSTOP UK Limited (LEDSTOP). All communications must be made to
2. When you order goods from us a contract will be formed when you receive a copy of your email order confirmation. If your order is placed over telephone, a contract will be formed once you receive an order confirmation.
3. If you want to change your order (including the arrangements for delivery or collection), you must contact us immediately as any changes may delay the delivery of your order. To cancel your order or any part, please see ‘YOUR RIGHTS TO CANCEL YOUR ORDER’ clause below.
4. If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match.
YOUR LEDSTOP ACCOUNT AND PASSWORDS
You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure, if you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately. LEDSTOP shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.
LEDSTOP reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).
Your account contains all of your order history, your delivery details, address book, and e-mail preferences.
You can see and edit any of this information by logging in using your username and password.
We do not store any credit card information online.
REGISTRATION
You guarantee that when you register with us as a customer all of the information which you provide is true, accurate and up to date. If any of the information provided changes you must inform us immediately by contacting our online service team
You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.
PRICE AND PAYMENT
5. The price for the goods (including any applicable delivery charges) is as set out in the order confirmation. Extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.
6. You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order.
7. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.
YOUR RIGHTS TO CANCEL YOUR ORDER
Where goods are defective or not as described – then please see ‘QUALITY’ clause below and nothing in this section limits your rights where goods are defective or not as described.
8. Where you have ordered your goods by e-mail or telephone, you may cancel your order at any time within 7 working days (not including weekends or bank holidays in England) beginning on the day after you receive the goods.
9. Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.
DELIVERY
10. Our standard delivery items will be made by a standard parcel courier. All deliveries will be made Monday to Friday between 9am and 6pm. Delivery cost for standard items is free with next day delivery £2.95 per delivery. Delivery is only available to mainland UK.
11. Extra charges for delivery may apply in any of the following circumstances:
a) If you change the address where your goods are to be delivered at short notice.
b) If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
c) If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc) at the delivery address or because the goods would not fit into the room for which they were intended.
d) If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
11. If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please call our online service team on 01707 275484.
12. For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply.
13. We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.
DELAYS IN DELIVERY
14. Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will give you have a full refund. This request must be e-mailed to or you can phone our online service team on 01707 275484. However, LEDSTOP cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
ARRIVAL OF GOODS
15. On delivery of your Lighting products, you will be asked to sign for the goods and to inspect any goods that have been unpacked to ensure you accept them. For this reason you should be present at delivery yourself. However, if you do ask someone else to take delivery for you, then you must make sure that they are aware of what they need to do.
QUALITY
16. Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 working days of delivery and additionally, wherever possible, by describing the defects on the ‘proof of delivery’ document you are asked to sign. For other defects, please notify us as soon as you discover those defects and at the latest within 7 working days of delivery. You may notify us by e-mail at or by phone on 01707 275484.
17. You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
18. Where defective goods are exchanged, you must allow us to collect the defective goods from you. Please also note that you may have to wait for replacement goods that are non-stock items or are made-to-order.
19. When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.
CHANGES TO YOUR ORDER
20. Once you have received confirmation of your order, changes can only be made by contacting our online service team by e-mail at or phone on 01707 275484. Changes made to your order after the original confirmation will result in a new approximate time frame for delivery. We will give you an indication of the new approximate time frame once we have confirmed your changes.
REFUNDS
21. Returned items should be packaged well with a copy of the original purchase receipt (sent to you by e-mail) and a brief note explaining the reason for the return. If you cannot print off your original purchase order, please include a clear note with the full name of the person who placed the order, the order reference number and a list of the items you are returning (to include make, model, size and colour).
22. When returning items to us, we recommend using a signed for and insured delivery service. Returned products must be in brand new unused condition. The original packaging and labels must be returned with the product with minimal damage. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the product. Returned items must be received within 28 days of purchase to qualify for a refund. Return items received after 28 days of purchase will not be refundable and will not be credited.
23. Goods returned to us from outside of the EU must be accompanied by all of the relevant customs declarations and documents which must clearly state that the parcel is a ‘Customer Return’. We strongly recommend that this is also clearly written on the outside of the parcel. Failure to comply could result in your parcel not being delivered or in customs charges being re-charged to your card.
24. If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note for your return delivery charges providing: 1) You obtain our consent by email using the contact us form on our website. 2) You use the return delivery method that we stipulate. We will issue refunds up to the value of the original transaction. For refunds in excess of the original transaction value credit notes will be issued. You shall pay return delivery charges in all other instances. 25. If you fail to make the goods available to us for collection within 28 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
26. Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
27. We will only make a refund using the same method of payment originally used by you to pay for your purchase.
28. Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
OUR PRODUCTS
29. All goods are subject to availability. If for any reason beyond our control we are unable to supply any goods then you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price.
30. To get the most out of any goods, you should take care to follow the care instructions. The goods we sell are for consumers for general domestic use only and must be used for the intended purpose.
OUR STAFF
31. Our online support team is trained to provide good service. However, no advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions so if you need advice you should obtain it from a qualified expert at your own risk.
32. None of our online support team are authorised to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.
DATA PROTECTION
33. Your privacy is very important to us at LEDSTOP and we are committed to treat your personal data (e.g. your name, telephone number, e-mail address, billing and delivery address, debit and credit card details) with total respect and confidentiality.
LEDSTOP is registered as a data controller under the Data Protection Act 1998 and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. LEDSTOP is fully compliant with the Data Protection legislation.
As with many large companies, communication by telephone may be recorded for the purposes of monitoring customer service standards and for security.
Any personal information which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you; however, this information is collected on an anonymous basis.
We promise not to provide any of your personal data to any outside company for marketing purposes if you have indicated that that you would not like us to do so during the registration process. With a view to understanding our customers better, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you, unless you have indicated that you do not wish us to do so during the registration process.
You may opt out of the various uses of your personal information at any time, even if you have previously given us your consent to use it.
GENERAL
34. We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
35. These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order and take the place of any terms and conditions displayed at the point of sale at any LEDSTOP store.
36. You may not transfer your rights under the contract between us to any third party without LEDSTOP’s prior written consent.
37. If any term of these conditions of sale is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then such term will be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
38. If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
39. In case of any online shopping disputes, please email or call us on 0845 862 1115. Please note these contact details are for online queries only. If your query is not relating to an online issue it will automatically be forwarded to one of our stores for a response and this could delay the response time.
In case of any store shopping disputes please call our stores directly on 0845 862 1115. All communications will be in the English language.
These Conditions of Sale and any contract formed in accordance with clause 1 of those Conditions are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.